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FAQ

Common Backup Issues
  • If you get a timeout error you should speak with your host about increasing  memory_limit to 256M, max_execution_time to 900, and mysql.connect_timeout to 600. 
  • If you get a permission error you should set permissions to  775 recursively on wp-content folder.
Common Restore Issues
  • If restore completes successfully but you get a blank page or 500 error, something is not compatible with your new enviroment. You should enable WP_DEBUG is wp-config.php ( https://codex.wordpress.org/Debugging_in_WordPress ) and try to fix the issue on the scrren.
  • If you get a timeout error you should speak with your host about increasing  memory_limit to 256M, max_execution_time to 900, and mysql.connect_timeout to 600. 
  • If you get a permission error you should set permissions to  775 recursively on wp-content folder.
Is there a size limit?

We tested successfuly the plugin with sites that are over 2GB but we also had very good server resources to make that happen. With that in mind please check your wp-content folder and remove any old backups, or unecessary plugins, image archives, themes etc. 

How much time do I have to restore my site?

You have 24 hrs from the time the backup was completed. If you miss the time window you would need to initiate the backup again before you can restore.

Do you offer support for WordPress Multisite?

Not at this time.