Site Backup Cleanup Site Disable & remove any unwanted Themes, Plugins & Media Files. Database cleanup is also recommended. If you don’t know how to do this manually there are many cleaner plugins you can try such as https://wordpress.org/plugins/advanced-database-cleaner/. Please deactivate all plugins except for ‘1 Click Migration’ if possible. Backup Site Enter your email and choose a password then click Backup Site. Backup can take up to 30 minutes to complete. The password will be used to encrypt your files while they are being backed up, streamed, and stored on our servers. A strong password is recommended. Do not use your WordPress password. Troubleshooting If backup fails repeatedly, press ‘Stop & Reset’ and use the advanced options dropdown to backup section by section. You can use the same username and password each time and we will append the existing backup. The timer displayed under the progress bar is the max execution time your server has set. We try to increase it if possible and if a process runs out of time we try to automatically restart it. In some cases the site is simply too large for the plugin to finish so we recommend either cleaning up more files, increasing server memory and execution time. You can also try to backup piece by piece using our advanced options menu. When you are ready to restore your site install WordPress and 1 Click Migration on the new host. Please delete all other pre-installed plugins.Enter your email and password and click Restore. Restore can take up to 30 minutes to complete. Troubleshooting If your backup is large and restoring it fails, press ‘Stop & Reset’ and use the advanced options dropdown and restore one section at a time. Please restore the Database last. If you run into issues please contact us via this Contact Form. Please include the email you used with the plugin so we can locate your log files and try to help you. If we are not able to help you we will refund your charge 100% guaranteed. Important Info We do not have access to your unencrypted files and cannot recover the password for you.If you use the same email/pass combination repeatedly we will overwrite the backup data each timeYou have 24 hrs after the backup was created to execute the restore.